Tennessee’s Department of Transportation’s TOOPS online permit program went offline on 5/24, leaving customers without the ability to obtain an oversize/overweight permit for a period of up to 6 days while the state implements its new oversize load permit system, TNTRIPS.

The state reached out to WCS Permits and its staff to test the new online permitting system, and although delays are expected, WCS’ 60 plus transportation agents are ready to assist during the transition.

The system is not live yet, but it is expected to be no later than Wednesday, May 30.

The state announced the change to the public via a message posted upon logging into the online permitting system, TOOPS, although it worked with WCS so they were aware, briefed and eventually trained on the new system. At that time, they also let people know the specifics of the migration and the need to upgrade to a smarter and more efficient online permit order and tracking system.

Anyone with a direct account with the state and access to the TOOPS system will have to wait until the new system is live on or before Wednesday, 5/30 to process and order new permits – either single trip permits or annual permits. During the migration, no permits can be submitted, purchased or viewed.

What Can be Expected with the New TNTRIPS?

The biggest change noted with the migration to TNTRIPS is that additional documents can be attached to permit applications as needed, such as route surveys, THP Request forms and Certificates of Insurance. Also, insurance will be required within the first 30 days once the new system is live. The permit office said additionally that they hope the new system improved the overall permitting process, with extra staff on hand the first 2 weeks for help during the transition.

It is reminded that all company information will be migrated from TOOPS to TNTRIPS, and any active single trip permits and annual permits will be migrated to TNTRIPS. Any questions or issues from customers will be handled by WCS Permits staff.

WCS Permits Can Help

As always, everyone at WCS Permits & Pilot Cars is ready to help you! If you have any questions, please feel to Contact WCS Online now or call WCS at (888) 737-6483 to reach our customer service department. One of WCS’ experienced transportation agents can help you with any needs and questions that you may have or direct you to the expert who can.

 

 

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