This is a list of our most frequently asked questions. For more info about Oversize Load Assistant, or if you need support, please contact us.
What is the Oversize Load Assistant?
The Oversize Load Assistant is an online oversize load permit manual and complete interactive guide to oversize load regulations. It includes information on specific regulations relevant to the oversize load industry, including pilot cars, weights & dimensions, frost laws, night and weekend travel, permit fees and more. It is designed to help oversize load drivers and dispatchers understand certain rules and regulations when traveling the 50 U.S. States and Canadian Provinces. The Oversize Load Assistant also has a Permit Calculator option, available under the Premium Membership. Users can quickly and accurately calculate legal and overweight permit fees by U.S. State.
Can I upgrade my existing Basic Membership to the Premium or Annual Membership?
Yes, once logged in under your basic membership, go to the My Account page and the option to change your membership to Premium or Annual will be available when you click on Change Plan.
How Many Different Regulation's Categories Are Available On The Oversize Load Assistant?
Oversize load information is available in 19 different regulations categories: Annuals, General Information, Curfews, Frost Laws, Holiday Closures, Insurance Regulations, Legal Dimensions & Weights, Load Attachments, Load Signage, Flags & Lighting, Night & Weekends, Ocean Sealed Containers, Overweight Allowances, Permit Amendments, Permit Fees, Pilot Car, Pilot Car Equipment & Certification, Police Dimensions, Superload Dimensions and Survey.
How Often is the Oversize Load Assistant Data Updated?
Weekly, sometimes daily as regulation updates are released by state DOT offices and other governing bodies.
How Much Does a Subscription to the Oversize Load Assistant Cost?
There are three membership options available. A Basic Membership costs $12.95 per user, per month and includes access to all information in the Oversize Load Assistant databases. A Premium Membership costs $24.95 per user, per month and includes access to everything in the Basic Premium, plus access to the Permit Calculator. We also have an Annual Membership subscription available for $274.95, which includes 1 free month of access.
Is a Contract Required to Subscribe to the Oversize Load Assistant?
No contract is required, the subscription to the Oversize Load Assistant is month-to-month.
How Do I Subscribe to the Oversize Load Assistant?
Visit our Become a Member page, pick your membership and click on “Sign-Up” to get started.
How Do I Access My Oversize Load Assistant Account?
Go to OversizeLoadAssistant.com and click on “Login” at the upper right hand corner. Enter your username and password and you’re ready to go.
How Do I Update My Payment Information?
If you need to update your payment information, navigate to the Account page, and from the Subscriptions tab click on Update to update your billing info.
Once you enter your updated billing info and it is accepted by our system, the same subscription to the Oversize Load Assistant will continue. At that point, you can upgrade your subscription, if desired.
If you have further questions, please email support at firstname.lastname@example.org, and reference your account email and your account username. Or you can call 888-737-6488, ext. 133.
How Do I Know When My Subscription Will Automatically Renew?
Going forward your subscription does not need to be renewed manually as it will automatically renew each set billing cycle. If you would like to know when your subscription is going to automatically renew, please login to your Account page and navigate to the Subscriptions tab where you will see an expiration date for your subscription. The expiration date listed there is the date your subscription will renew.
Who Do I Contact If I am Having Issues Logging Into My Account?
Please email support at email@example.com, and reference your account email and your account username. Or you can call 888-737-6488, ext. 133.
How Do I Cancel My Subscription?
Who Do I Contact Regarding a Billing Question or Issue?
Please email support at firstname.lastname@example.org or you can call 888-737-6488, ext. 133.
How Do I share Any Feedback or Ideas About the Oversize Load Assistant?
Please use our contact form, contact us.